F.A.Q.s

General Product Safety Regulation:
The General Product Safety Regulation, which replaces the current General Product Safety Directive, requires that all consumer products on the EU markets are safe and it establishes specific obligations for business to ensure it. Fae Crate LLC ensures all our products comply with GPSR, CE marking, and other applicable EU Directives, which came into force the 13th of December 2024.

Fae Crate LLC's EU Responsible Contact Person:

EU Responsible Person (for authorities only)
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
www.eucompliancepartner.com

Questions, comments, and requests regarding these General Product Safety Regulations are welcomed and should be addressed to help@faecrate.com.

JUNE SALE INFORMATION:

🚨 Sale closes June 30th, midnight EST. We will also be doing a 2-MONTH SHIPPING WINDOW for all orders and they will ship from July 1st until the last day of August 2026.

⚠️Note that we will be checking all orders from the Early Access timeframe. Any purchases made during Early Access that are not from active subscribers will be canceled and refunded.

⚠️PLEASE NOTE: Slipcases and boxes are not eligible for replacement as they are packaging and protection for the books and items and are not considered as a product.

As announced, our Past Items Sales will now be held monthly, and we’re going to have different line-ups each month. These are sold in LIMITED quantities, so act quickly!

Lineup: Our June lineup will feature limited leftovers of our recent Opus sets including Duskwalker Beginnings, Bubble Babes and Entangled with the Enduar, along with some single editions, our April YA & Adult books and previous bookish merch!

Items are not held in your cart. Once your transaction is complete and payment is processed, your item is held.

All sales are final, and we will not be canceling or refunding orders.

If multiple orders are placed, orders cannot be combined, and shipping costs will not be refunded. Shipping costs are calculated by the United States Postal Service and are based on the weight of your order and your shipping address.

If an item arrives damaged, there is a possibility you will receive a refund rather than a replacement due to limited stock.

Clothing Item Purchases: Shirts printed in the original print run for a Monthly Fae Crate sometimes have specialty inks such as metallic, glowing, etc., ink. Shirts ordered from past items sales will not have specialty inks, and shirt colors may slightly differ from the original run. Please refer to the images on the Archives website only for reference to what the shirt ordered will look like.

All sales are final. We will not be cancelling or refunding print-on-demand orders. Each product is made to order, and production starts very quickly after purchases are made. Due to this, we are unable to cancel orders at this time. Please check all measurements prior to ordering. Since products offered in this sale are made-to-order, we do not offer exchanges or returns unless there is damage or a misprint. If you receive a damaged or misprinted product, please email us within 15 days at help@faecrate.com, and we are happy to get your order fixed for you!

Any print-on-demand items purchased with other items from our center will have additional shipping charges. Additional charges are included as our print-on-demand items are shipped from a printing facility separate from our Center. Print-on-demand items include shirts, mugs, blankets, totes, etc. These orders may ship early and separately.

MYSTERY SHIRTS: These are not print-on-demand items, rather they are being shipped from our warehouse.

MYSTERY BOXES: If you purchase more than one Mystery Box, there is a chance that you will receive duplicates. PLEASE NOTE The book and goodies included in the Mystery Box will NOT be items that are available for purchase in the current sale. 

MYSTERY PRINT PACK: Can include any print from Fae Crate since opening including foil posters, polaroids, theme artwork, etc. If you order multiple Mystery Print Packs, there is a chance you may receive duplicate prints.

For any questions regarding our Refunds/Cancellations please refer to our policies link here.

UK Orders: The UK has made changes to international package requirements. This means that Fae Crate will need to charge VAT on packages shipped to the UK. These charges are calculated at the time of checkout. If you check out multiple times, VAT will be charged each time, and we will not be able to combine orders nor offer any cancellation or refunds.

International Orders: Some countries have made changes to international packages. If your country now has VAT charges and is not applied at checkout, you may be charged for them once your item reaches your country's customs department. We are not responsible for these charges, and you will need to pay them to receive your items. If the VAT charges are not paid, your order(s) will be shipped back to us. Once we have confirmation that your order has been received, we will be able to reship it back to you after the reshipping charge is paid for. If this happens and you do not wish to pay for the reshipping fees, we will cancel and refund your order.

UAE Orders: We are temporarily unable to ship orders to the UAE at this time. We will be holding your orders until the shipping restrictions have lifted. If you would like to change the address of your order or cancel your order due to this delay, then please reach out to our Customer Service Team at help@faecrate.com.

EU Customers: IMPORTANT EU TARIFF INFORMATION

Starting July 1st, orders being imported into an EU country will incur an automatic 3€ per line item and Country of Origin within a shipment.

Previously, this fee was only applied to items that were 150€ or more. Moving forward, small parcels valued at less than 150€ that are imported into the EU will be subject to a fixed 3€ customs duty.

Any orders placed prior to July 1st will incur this new duty once your order is received by your Country’s Customs Department. Unfortunately, the package will not be released for delivery until you pay this fee. Because the order was placed through our website prior to this new regulation being enacted, the duties and fees are not calculated at checkout or paid in advance.

Good news though – all of our books come from the same Country of Origin and also have the same HS Codes. This means that if you have a Combo Subscription with us, you will only be charged 3€ customs duty and not 6€ for the two books in the package. The same thing goes for any of our OPUS orders. There may be other fees that are due by your Customs Department, such as any possible VAT and handling fees, however, these are fees that we are unable to calculate and are dependent on each country.

If you make any purchases from our Archives Shop during the June Past Items Sale and you do not see the duties and taxes being applied to your order prior to checkout, then you will have to pay these fees once your order is shipped out and received by your country.

We can confirm that the system will be in place for the July Past Items Sale!