F.A.Q.s

This sale will be open on September 20th at 4 pm EST for Early Access Members ONLY. The sale will be open to the general public at 5 pm EST to midnight on September 20th. Our Center will NOT begin shipping until after the sale closes on September 30th. 

⚠️ Note that we will be checking all orders from the Early Access timeframe. Any purchases made during Early Access that are not from active subscribers will be canceled and refunded.

⚠️Shipping Time Frame: Orders from the September sale will be shipped out in waves until the last day of November due to the multiple packages scheduled to be shipped out during this time as well. While orders are usually shipped in order they are not guaranteed to be shipped out in order.

⚠️Reminder, we did not have an August Past Items Sale. But all orders from our Limitied Stock Sale of our Frost & Nectar Exclusive Book Set will be shipping out in waves until the end of October. 

⚠️PLEASE NOTE: Slipcases and boxes are not eligible for replacement as they are packaging and protection for the books and items and are not considered as a product.

As announced, our Past Items Sales will now be held monthly and we’re going to have different line-ups each month. These are sold in LIMITED quantities, so act quickly! 

This month’s lineup will include items from our July & August crates as well as LIMITED extras of our The Fallen World and Wicked Villains (Pt. 2) Exclusive Book Sets, and Blood of Torbatt and The Sins of the Orc Exclusive Editions!

We have a LAST CHANCE SALE for our September Past Items Sale! These are items from our Chain of Thorns Hangover Recovery Kits that will be up for grabs for the last time. We will not list these items again in any future Past Items Sales, so be sure to get them before they’re gone!

Items are not held in your cart. Once your transaction is complete and payment is processed, your item is held.

All sales are final, and we will not be canceling or refunding orders.

If multiple orders are placed, orders cannot be combined, and shipping costs will not be refunded. Shipping costs are calculated by the United States Postal Service and are based on the weight of your order and your shipping address.

If an item arrives damaged, there is a possibility you will receive a refund rather than a replacement due to limited stock.

Clothing Item Purchases: Shirts printed in the original print run for a Monthly Fae Crate sometimes have specialty inks such as metallic, glowing, etc., ink. Shirts ordered from past items sales will not have specialty inks, and shirt colors may slightly differ from the original run. Please refer to the images on the Archives website only for reference to what the shirt ordered will look like.

All sales are final. We will not be cancelling or refunding print-on-demand orders. Each product is made to order and production starts very quickly after purchases. Due to this, we are unable to cancel orders at this time. Please check all measurements prior to ordering. Since products offered in this sale are made-to-order, we do not offer exchanges or returns unless there is damage or a misprint. If you receive a damaged or misprinted product, please email us within 15 days at help@faecrate.com and we are happy to get your order fix for you!

Any print-on-demand items purchased with other items from our center will have additional shipping charges. Additional charges are included as our print-on-demand items are shipped from a printing facility separate from our Center. Print-on-demand items include shirts, mugs, blankets, totes, etc. These orders may ship early and separately.

MYSTERY SHIRTS: These are not print-on-demand items, rather they are being shipped from our warehouse. They will be shipped out with orders from our April sale, so from May 1st to the last day of June. 

MYSTERY BOXES: If you purchase more than one Mystery Box, there is a chance that you will receive duplicates. *PLEASE NOTE* The book and goodies included in the Mystery Box will not be items that are available for purchase in the current sale. 

MYSTERY PRINT PACK: Can include any print from Fae Crate since opening including foil posters, polaroids, theme artwork, etc. If you order more than one pack there is a chance that you will receive duplicates.

UK Orders: The UK has made changes to international package requirements. This means that Fae Crate will need to charge VAT on packages shipped to the UK. These charges are calculated at the time of checkout. If you check out multiple times, VAT will be charged each time, and we will not be able to combine orders nor offer any cancellation or refunds.

International Orders: Some countries have made changes to international packages. If your country now has VAT charges and is not applied at checkout, you may be charged for them once your item reaches your country's customs department. We are not responsible for these charges, and you will need to pay them to receive your items. If the VAT charges are not paid, your order(s) will be shipped back to us. Once we have confirmation that your order has been received, we will be able to reship it back to you after the reshipping charge is paid for. If this happens and you do not wish to pay for the reshipping fees, we will cancel and refund your order.