F.A.Q.s
General Product Safety Regulation:
The General Product Safety Regulation, which replaces the current General Product Safety Directive, requires that all consumer products on the EU markets are safe and it establishes specific obligations for business to ensure it. Fae Crate LLC ensures all our products comply with GPSR, CE marking, and other applicable EU Directives, which came into force 13 December 2024.
Fae Crate LLC's EU Responsible Contact Person:
EU Responsible Person (for authorities only)
eucomply OÜ
Pärnu mnt 139b-14
11317 Tallinn, Estonia
hello@eucompliancepartner.com
www.eucompliancepartner.com
Questions, comments and requests regarding these General Product Safety Regulations are welcomed and should be addressed to help@faecrate.com.
DECEMBER SALE INFORMATION:
This sale will open on December 17th at 4 pm EST for Early Access Members ONLY. The sale will be open to the general public at 5 pm EST to midnight on December 31st. Our Center will NOT begin shipping until we return from the holiday, January 2nd.
Sale closes December 31st, midnight EST. We will also be doing a 2-MONTH SHIPPING WINDOW for all orders and they will ship from January 2nd until the last day of February 2025.
⚠️ Note that we will be checking all orders from the Early Access timeframe. Any purchases made during Early Access that are not from active subscribers will be canceled and refunded.
⚠️October's Past Items Sale Shipping Time Frame: While these were schedueld to ship prior to the last day of December 2024, unfortunately, our Shipping Team has been navigating a small backup in the packing timline and the remaining October Past Items Sale orders will be shipping out in January 2025.
We sincerely apologize for this delay, however, we are happy to annouce we are hiring some new employees to our Shipping Team and have faith that October's and November's Past Items Orders will be able to ship out during the month of January 2025.
⚠️November's Past Items Sale Shipping Time Frame: These have a 2-MONTH SHIPPING WINDOW for all orders and they will ship from December 1st until the last day of January 2025.
⚠️PLEASE NOTE: Slipcases and boxes are not eligible for replacement as they are packaging and protection for the books and items and are not considered as a product.
As announced, our Past Items Sales will now be held monthly and we’re going to have different line-ups each month. These are sold in LIMITED quantities, so act quickly!
This month’s lineup will include items from our October crates, LAST CHANCE for our Jem Plushies, and LIMITED extras of some of our Opus Editions!
This sale will also feature:
👉🏻 LAST CHANCE SALE: If you missed out on some of our past items, this is your LAST CHANCE to grab them! After this month, they won’t be featured again in any future Past Items Sales!
Items are not held in your cart. Once your transaction is complete and payment is processed, your item is held.
All sales are final, and we will not be canceling or refunding orders.
If multiple orders are placed, orders cannot be combined, and shipping costs will not be refunded. Shipping costs are calculated by the United States Postal Service and are based on the weight of your order and your shipping address.
If an item arrives damaged, there is a possibility you will receive a refund rather than a replacement due to limited stock.
Clothing Item Purchases: Shirts printed in the original print run for a Monthly Fae Crate sometimes have specialty inks such as metallic, glowing, etc., ink. Shirts ordered from past items sales will not have specialty inks, and shirt colors may slightly differ from the original run. Please refer to the images on the Archives website only for reference to what the shirt ordered will look like.
All sales are final. We will not be cancelling or refunding print-on-demand orders. Each product is made to order and production starts very quickly after purchases. Due to this, we are unable to cancel orders at this time. Please check all measurements prior to ordering. Since products offered in this sale are made-to-order, we do not offer exchanges or returns unless there is damage or a misprint. If you receive a damaged or misprinted product, please email us within 15 days at help@faecrate.com and we are happy to get your order fix for you!
Any print-on-demand items purchased with other items from our center will have additional shipping charges. Additional charges are included as our print-on-demand items are shipped from a printing facility separate from our Center. Print-on-demand items include shirts, mugs, blankets, totes, etc. These orders may ship early and separately.
MYSTERY SHIRTS: These are not print-on-demand items, rather they are being shipped from our warehouse.
MYSTERY BOXES: If you purchase more than one Mystery Box, there is a chance that you will receive duplicates. *PLEASE NOTE* The book and goodies included in the Mystery Box will NOT be items that are available for purchase in the current sale.
MYSTERY PRINT PACK: Can include any print from Fae Crate since opening including foil posters, polaroids, theme artwork, etc. If you order more than one pack there is a chance that you will receive duplicates.
For any questions regarding our Refunds/Cancellations please refer to our policies link here.
UK Orders: The UK has made changes to international package requirements. This means that Fae Crate will need to charge VAT on packages shipped to the UK. These charges are calculated at the time of checkout. If you check out multiple times, VAT will be charged each time, and we will not be able to combine orders nor offer any cancellation or refunds.
International Orders: Some countries have made changes to international packages. If your country now has VAT charges and is not applied at checkout, you may be charged for them once your item reaches your country's customs department. We are not responsible for these charges, and you will need to pay them to receive your items. If the VAT charges are not paid, your order(s) will be shipped back to us. Once we have confirmation that your order has been received, we will be able to reship it back to you after the reshipping charge is paid for. If this happens and you do not wish to pay for the reshipping fees, we will cancel and refund your order.